Tikram Terms of Service

Last updated: 5 July 2026.

About these Terms

These Terms of Service (these “Terms”) form a binding agreement between Tikram (“Tikram,” “we,” “us,” or “our”) and you (“you” or “User”) and govern your access to and use of the Service. We have written these Terms in plain language because we want you to read them. Capitalized terms not defined elsewhere have the meanings set out below.

Our Privacy Policy at tikram.io/privacy-policy and our Data Processing Addendum at tikram.io/data-processing-addendum are incorporated into these Terms by reference. To the extent of any conflict between these Terms and a supplemental policy, these Terms control unless the supplemental policy expressly states otherwise.

Acceptance and how these Terms apply

By creating an account, by clicking a checkbox or similar mechanism accepting these Terms, or by accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

If you accept these Terms on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity, in which case “you” and “User” refer to that entity. You also represent and warrant that you have provided accurate information at sign-up and that you will keep it current.

The “Service” means everything we offer under the Tikram name: a web, desktop, and mobile application for organizing tasks and projects, including the website at tikram.io, our desktop and mobile applications, and any other feature we provide for planning and tracking work — boards, lists, calendar and files, projects, tasks, subtasks, comments, and file attachments. “Content” means the tasks, projects, comments, files, and other material that you create, submit, upload, or otherwise provide through the Service.

Who we are

Tikram is a German civil-law partnership (Gesellschaft bürgerlichen Rechts) based at Fortunastr. 23 A, 30451 Hannover, Germany. VAT ID DE328752135. Managing partners: Hani Chihabi and Said Chihabi. Said Chihabi serves as our Data Protection Officer and can be reached at saidchihabi@tikram.io. General correspondence should be sent to info@tikram.io. Our imprint, containing the information required under section 5 of the German Digital Services Act (DDG) and section 18 of the Interstate Media Treaty (MStV), is at tikram.io/imprint.

For purposes of the EU Digital Services Act, our single electronic point of contact for users and for authorities under Articles 11 and 12 is info@tikram.io. We correspond in English and in German.

What Tikram is

Tikram is a task and project management application. It gives you and your team a calm, focused workspace to organize work across board, list, calendar, and files, with tasks, subtasks, comments, labels, due dates, and file attachments. Tikram is a productivity tool. It is not a doctor, a lawyer, a tax adviser, an accountant, a therapist, a financial adviser, or a safety-critical system, and you should not rely on the Service as a substitute for professional advice in those areas.

Eligibility

You must be at least 16 years old to use the Service. If you reside in a jurisdiction that sets a higher age for digital consent or for online services, that age applies to you instead. Article 8 of the GDPR sets 16 as the digital consent age in Germany, and we apply that age across the Service. If you are a parent or guardian and you believe a child under 16 is using the Service without your authorization, please contact us at info@tikram.io and we will close the account and delete the related personal data.

You may not use the Service if you are located in, or are a resident or national of, a country or region subject to comprehensive EU restrictive measures or US sanctions, including under Council Regulation (EU) 833/2014 as amended, Council Regulation (EU) 269/2014 as amended, or the regulations administered by the US Office of Foreign Assets Control. You may not use the Service if you are on any EU consolidated sanctions list, any US restricted-party list, or any equivalent list. If applicable law changes the scope of who may lawfully use the Service, applicable law controls.

Your account

Most features of the Service require an account. We use passwordless sign-in: you log in with a one-time code sent to your email address, so there is no password to set, remember, or share. You agree to provide accurate information, to keep it current, and to keep your email account secure, because anyone who can receive your one-time codes can access your account. You are responsible for all activity that takes place under your account. You agree to notify us at info@tikram.io promptly if you believe your account has been accessed without your authorization.

Privacy and your data

Privacy is a human right, not a feature. Our full Privacy Policy is at tikram.io/privacy-policy and our Data Processing Addendum (Auftragsverarbeitungsvertrag) is at tikram.io/data-processing-addendum. In summary:

We do not sell your personal data.
Your data is encrypted in transit (TLS 1.2 or higher) and at rest using AES-256-GCM.
All servers are located in the European Union. Our current sub-processors are Hetzner (application hosting and encrypted backups, Germany), an EU-based object storage provider (file attachments), and Resend (transactional email such as sign-in codes, Ireland).
You can delete your account and all of its data at any time from account settings. To receive a copy of your data, write to info@tikram.io and we will provide it.

Under the GDPR you have the rights set out in Articles 15 through 22, including the rights of access, rectification, erasure, restriction of processing, data portability, objection, and the right not to be subject to fully automated decisions producing legal or similarly significant effects. You can exercise these rights through account settings or by emailing info@tikram.io with the subject line “Privacy Request.” You also have the right to lodge a complaint with your local data protection authority. Our lead supervisory authority in Germany is the Landesbeauftragte für den Datenschutz Niedersachsen.

If you process personal data on behalf of third parties through the Service, you act as controller and we act as processor, and our Data Processing Addendum applies and forms part of these Terms. You may not submit special categories of personal data within the meaning of Article 9 of the GDPR through the Service unless you have an independent lawful basis under Article 9(2) and a signed Data Processing Addendum with us covering that processing. The Data Processing Addendum itself does not constitute a lawful basis.

Your Content

As between you and us, you own your Content — the tasks, projects, comments, and files you create in Tikram. We do not claim ownership of your Content. We will not sell your Content or use it to target advertising.

You grant us a worldwide, non-exclusive, royalty-free, sublicensable (to our sub-processors and infrastructure providers identified in our Privacy Policy), and revocable license to host, store, process, transmit, and display your Content solely as necessary to provide the Service to you and to the members of your team or workspace with whom you choose to share it. The license terminates when you delete the Content, subject to the backup retention timeline in the section on ending your use.

You represent and warrant that you have all rights necessary to submit your Content and to grant the license above, that your Content does not infringe any third-party intellectual property or privacy rights, and that you are responsible for any consequences of sharing your Content with others through the Service (for example, by inviting people to a project).

Permitted use

Subject to your compliance with these Terms, we grant you a personal, non-exclusive, revocable, non-transferable, non-sublicensable license to access and use the Service. The license covers personal and professional use, including organizing your own work and coordinating tasks and projects with your team.

Prohibited use

You agree not to:

Violate any applicable law or regulation, or assist any other person in doing so.
Harm, harass, stalk, dox, intimidate, or threaten any person.
Upload, store, or share Content that is unlawful, that infringes the intellectual property or privacy rights of others, or that is defamatory, obscene, or otherwise objectionable.
Upload or distribute malware, exploits, ransomware, phishing kits, or other malicious code through the Service, including as file attachments.
Circumvent or attempt to circumvent our security measures or usage limits, or scrape, crawl, or perform automated queries against the Service without our prior written consent.
Reverse engineer, decompile, or disassemble the Service or any underlying technology, except to the extent expressly permitted by mandatory law (including sections 69d and 69e of the German Copyright Act).
Send spam or unsolicited bulk communications, or use the Service to operate fraud schemes.
Impersonate any person or entity, or misrepresent your relationship with us.
Resell, rent, sublicense, or commercially exploit the Service without our prior written consent.

We may refuse, restrict, suspend, or terminate access to the Service or to any feature, with or without notice, where we reasonably believe a violation has occurred. Where we take such action, we will provide a statement of reasons as described below.

Plans and pricing

Tikram is free. There are no paid plans, we do not ask for payment details, and no part of the Service is behind a purchase. It includes unlimited tasks and projects; board, list, calendar, and files; subtasks and comments; and access on web, desktop, and mobile.

Practical limits apply so the Service stays healthy for everyone: file attachments are capped at 25 MB per file and 1 GB per account, and a project may have up to 50 members. We will provide advance notice of changes that materially reduce what is available at no cost.

We may introduce paid plans in future. If we do, we will update these Terms before any charge can be made and give you notice in advance. Nothing you use today will begin costing money without your express agreement.

Mobile and desktop applications

The Service is available on the web, on desktop for macOS, Windows, and Linux, and on mobile for Android. If you install our applications from the Google Play Store or another third-party store, the store’s terms govern your installation. These Terms govern your use of the Service through the applications.

Intellectual property

As between you and us, all rights, title, and interest in and to the Service, including the Tikram name, the Tikram logo, our website, our applications, our software, our infrastructure, our documentation, and all related intellectual property, are owned by us or our licensors. Except for the licenses expressly granted in these Terms, no rights are granted, by implication or otherwise. You agree not to remove or alter any of our copyright, trademark, or other proprietary notices.

Certain components of the Service incorporate open-source software, the use of which is governed by the applicable open-source licenses, and notices for which are published in our open-source notice within the application.

Feedback

If you provide us with suggestions, ideas, or feedback regarding the Service (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use the Feedback for any purpose, without obligation to you. This provision does not transfer any of your other intellectual property rights.

Reporting illegal content (DSA notice and action)

The Service hosts limited user content, including tasks, projects, comments, and uploaded files. If you believe content hosted or made accessible through the Service is illegal under EU law or the law of an EU Member State, you may submit a notice under Article 16 of the EU Digital Services Act (Regulation (EU) 2022/2065).

To submit a notice, email info@tikram.io with the subject line “DSA Notice.” The notice should include a sufficiently substantiated explanation of why the content is illegal, a clear indication of where the content is located, your name and email address (except in cases concerning offenses under Articles 3 to 7 of Directive 2011/93/EU), and a good-faith statement that the information you provide is accurate and complete. We will confirm receipt, act on your notice in a timely and diligent manner, and inform you of our decision.

Copyright complaints

If you believe content hosted on the Service infringes your copyright, please send a notice to info@tikram.io with the subject line “Copyright Notice.” The notice should identify the work, the allegedly infringing material, and you, and include a good-faith statement that the use is not authorized and a statement that the information in the notice is accurate. We accept notices that meet the requirements of section 512(c) of the US Digital Millennium Copyright Act and the equivalent requirements under EU law, including Directive (EU) 2019/790 and the German Urheberrechts-Diensteanbieter-Gesetz where applicable. We may remove or restrict access to the content while we investigate. We may terminate the accounts of repeat infringers.

Account and content restrictions

If we suspend, restrict, or terminate your account, or if we remove or restrict access to your Content, we will provide a clear, specific, and individualized statement of reasons in accordance with Article 17 of the EU Digital Services Act. The statement will set out what we did, the factual and legal grounds, whether the decision involved automated means, and how you can contest the decision.

You may contest our decision by emailing info@tikram.io with the subject line “DSA Appeal” within six months of the decision. We will conduct a meaningful review, with human involvement where the original decision was automated, and respond within a reasonable time. You retain the right to seek judicial relief or to use any out-of-court dispute settlement body certified under Article 21 of the DSA, where applicable. Use of our internal appeal procedure does not prejudice your right to go to court at any time.

Third-party content

The Service may integrate with third-party services. We do not control and are not responsible for third-party services or content. Your relationship with a third party is solely between you and the third party.

Disclaimers

Except as expressly provided in these Terms and to the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis. We do not warrant that the Service will be uninterrupted, error-free, secure, or compatible with any specific device. We disclaim all implied warranties to the maximum extent permitted by applicable law.

Where you are a consumer under German or EU law, the mandatory statutory rights you have under those laws are not affected by this section. To the extent any disclaimer in this section conflicts with mandatory consumer protections in your country, those protections apply in lieu of the disclaimer.

Liability

We are fully liable for damages caused by intent or gross negligence on the part of Tikram, its partners, employees, or persons we use to perform our obligations, as well as for damages from injury to life, body, or health, for liability under the German Product Liability Act (Produkthaftungsgesetz), and for any express guarantee we provide.

For damages caused by ordinary negligence, we are liable only for breaches of essential contractual obligations (Kardinalpflichten), meaning obligations the fulfillment of which is essential to proper performance of these Terms and on which you regularly rely. In such cases, our liability is limited to the typical, foreseeable damage at the time the contract was concluded.

In all other cases, and to the maximum extent permitted by applicable law, our aggregate liability arising out of or related to these Terms in any twelve-month period is limited to the greater of (a) the amounts you paid us for the Service in that period or (b) one hundred euros.

If you are a consumer in the EU or the EEA, nothing in this section limits or excludes any mandatory consumer rights under your local law. Where the law of an EU Member State does not permit a particular limitation, that limitation does not apply to you, and the remainder of this section continues in effect.

Indemnification by business users

If you use the Service as a business or other organization, you agree to defend, indemnify, and hold harmless Tikram, its partners, and its personnel from and against any third-party claim arising out of or relating to (a) your use of the Service, (b) your Content, (c) your breach of these Terms, or (d) your violation of any third-party rights, including intellectual property and privacy rights. We will notify you of any such claim promptly and reasonably cooperate in the defense. This section does not apply to consumer Users except to the extent mandatory law permits.

Ending your use

You may stop using the Service at any time and may close your account at any time from account settings, without penalty.

We may suspend or terminate your account where you have materially breached these Terms, where we are legally required to do so, or where continued provision of the Service to you would create material risk to others or to the Service. Where reasonable in the circumstances, we will provide notice and an opportunity to cure before suspension or termination, together with a statement of reasons as described above.

Upon termination, we will delete your personal data within 30 days and purge it from backups within 90 days, except to the extent applicable law requires retention. During the backup retention period, we do not actively access or process the data.

Provisions that by their nature should survive termination will survive, including the sections on Your Content (with respect to existing licenses to sub-processors), Intellectual property, Feedback, Disclaimers, Liability, Indemnification, Governing law and disputes, and General provisions.

Changes to these Terms

We may amend these Terms from time to time. We will post the amended Terms with an updated last-updated date and will provide notice of material changes at least 30 days before they take effect, by email, in-application notice, or both. For material changes affecting your rights, we will request your active acceptance of the amended Terms at your next sign-in rather than relying on continued use as silent consent. If you do not accept, you may stop using the Service and delete your account. Non-material changes (typographical corrections, link updates, or clarifications that do not affect rights or obligations) may take effect upon posting.

Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods and excluding German conflict-of-laws rules.

If you are a consumer in the EU or the EEA, you retain the protection of the mandatory provisions of the law of your country of habitual residence under Article 6(2) of Regulation (EC) 593/2008 (Rome I). Nothing in these Terms takes those protections away.

We prefer to resolve disputes informally. If you have a dispute with us, please email info@tikram.io with a clear description of the issue and the resolution you seek. We will respond within a reasonable time and attempt to reach a fair resolution. If we cannot resolve the matter within 60 days of your written notice, either party may pursue available judicial or other lawful dispute resolution. Nothing in this paragraph prevents either party from seeking urgent injunctive relief at any time.

For business Users, the courts of Hannover, Germany, have exclusive jurisdiction. For consumer Users, jurisdiction is determined under Articles 17 through 19 of Regulation (EU) 1215/2012 (Brussels Ia), under which a consumer may sue Tikram where the consumer is domiciled or where Tikram is established, and Tikram may sue the consumer only where the consumer is domiciled.

Consumer dispute resolution

Under section 36 of the German Verbraucherstreitbeilegungsgesetz, we inform you that, as of the date of these Terms, we do not participate in voluntary alternative dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle). We will update this section if our position changes. The European Commission’s Online Dispute Resolution platform can be reached at ec.europa.eu/consumers/odr.

General provisions

Entire agreement. These Terms, together with the documents incorporated by reference, constitute the entire agreement between you and us with respect to the Service and supersede all prior or contemporaneous understandings and agreements on the same subject.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid or unenforceable provision will be replaced by a valid and enforceable provision that most nearly reflects the parties’ original intent.

No waiver. Our failure to enforce any provision of these Terms in a given instance does not waive our right to enforce that or any other provision at any other time.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms or any of our rights or obligations under them in connection with a reorganization, change of legal form, or sale of all or substantially all of our assets or equity, with notice to you.

No third-party beneficiaries. These Terms do not confer rights on any third party, except as expressly provided or as required by mandatory law.

Force majeure. Neither party is liable for any failure or delay in performance arising from causes beyond its reasonable control, including acts of God, war, terrorism, civil unrest, sanctions, government action, network or infrastructure failures, or cyberattacks, provided that the affected party takes reasonable steps to mitigate the impact. This section does not apply to payment obligations.

Notices. Notices to you under these Terms may be given by email to the address associated with your account or by in-application notice. Notices to us must be sent to info@tikram.io (for general matters) or to the relevant subject-line address identified elsewhere in these Terms. Legal notices may also be sent by registered mail to Tikram GbR, Fortunastr. 23 A, 30451 Hannover, Germany. A notice is effective upon receipt.

Language. These Terms are published in English. If we provide a translation, the English version controls in case of any inconsistency, except where mandatory law in your jurisdiction requires otherwise.

Headings. Headings in these Terms are for convenience only and do not affect interpretation.

How to reach us

By email: info@tikram.io
Data Protection Officer: saidchihabi@tikram.io
By mail: Tikram, Fortunastr. 23 A, 30451 Hannover, Germany

We read what you send us. We are real people. Thank you for using Tikram to organize your work.

These Terms are published in English; the English version controls. Tikram is a German civil-law partnership (Gesellschaft bürgerlichen Rechts), Fortunastr. 23 A, 30451 Hannover, Germany.